Professional Technical Support

Use the services backed by the certifications issued by the manufacturers of the best technologies

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Technical Support offering

Our hardware infrastructure technical support guarantees:

raising SLA levels above the range offered by equipment manufacturers;
extending technical support coverage beyond the manufacturers’ standard warranty period.

Our post-warranty support also provides high flexibility. We customize the response time as well as the guaranteed repair time to match your company’s needs.

The support we provide to our clients includes ongoing maintenance of infrastructure, such as servers, SAN switches, storage arrays, and tape libraries. The quality of our services is best confirmed by numerous contracts and many happy clients.

Our goal is to ensure flawless infrastructure operation.

To achieve that we:

raising your equipment SLA;

post-warranty service with short guaranteed repair time;

technical support for servers, SAN switches, storage arrays, and tape libraries;

nationwide technical support;

PN-EN ISO:9001:2015 compliance.

Explore our offer

Do you need the perfect suite created exclusively for you?

Hardware service packs

Infonet Projekt BRONZE

Infonet Projekt Silver

Infonet Projekt GOLD

Faults reporting

5x8 (working days)

7x24x365 days

Phone consultations

5x8

7x24

Remote connection consultations

5x8

7x24

Guaranteed response time

Guaranteed fix time

5bd

48h

24h

Onsite repairs

Hard Disk Drive Retention (HDDR) option available

REPAY option available

Contract with replacement/repair service subscription.
The parts are priced separately.

Periodic technical support visits at the client's request

Microcode upgrade service at the client's request

Spare parts in Infonet Projekt stock

Explore our offer

Do you need the perfect suite created exclusively for you?

Infonet Projekt BRONZE

Faults reporting

5x8 (working days)

Phone consultations

5x8

Remote connection consultations

5x8

Guaranteed response time

Guaranteed fix time

5bd

Onsite repairs

Hard Disk Drive Retention (HDDR) option available

Contract with replacement/repair service subscription.
The parts are priced separately.

REPAY option available

Periodic technical support visits at the client's request

Microcode upgrade service at the client's request

Spare parts in Infonet Projekt stock

Infonet Projekt Silver

Faults reporting

7x24x365 days

Phone consultations

7x24

Remote connection consultations

5x8

Guaranteed response time

Guaranteed fix time

48h

Onsite repairs

Hard Disk Drive Retention (HDDR) option available

Contract with replacement/repair service subscription.
The parts are priced separately.

REPAY option available

Periodic technical support visits at the client's request

Microcode upgrade service at the client's request

Spare parts in Infonet Projekt stock

Infonet Projekt GOLD

Faults reporting

7x24x365 days

Phone consultations

7x24

Remote connection consultations

7x24

Guaranteed response time

Guaranteed fix time

24h

Onsite repairs

Hard Disk Drive Retention (HDDR) option available

Contract with replacement/repair service subscription.
The parts are priced separately.

REPAY option available

Periodic technical support visits at the client's request

Microcode upgrade service at the client's request

Spare parts in Infonet Projekt stock

Need more options?

Ask for a solution tailored to your needs.

Serviced devices sample list:

Lenovo System x servers

Lenovo System x3650, x3550, x3500, x3100, x3250, x3250, x3750, x3850, x3950

Lenovo ThinkServer

ThinkServer RD350, RD450, RD550, RD650, RS140, RS160, TD340, TD350, TS150, TS440, TS460

Lenovo Flex System Servers (Lenovo Blade)

Lenovo Flex System x240, Flex System x440

Lenovo Flex System Enterprise Chassis

IBM storage systems (Storwize)

IBM Storwize V7000 for Lenovo, IBM Storwize V5000 for Lenovo, IBM Storwize V3700 for Lenovo

Lenovo storage systems

Lenovo Storage V3700 V2 and V3700 V2 XP, Lenovo Storage V5030, V5030F, S3200, S2200

Lenovo Switch SAN

Lenovo B6505 and B6510 FC SAN Switches, Lenovo B300 FC SAN Switch

Tape libraries

TS3200, TS3100

Write to us and ask about technical support options

Name*
Company

Phone*
E-mail*

Message*

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* YES, I hereby consent to the processing of my personal data that I have provided in the form, by the Data Administrator, i.e. INFONET PROJEKT SA, with its seat in Bielsko-Biala, in order to handle the contact request (your consent is voluntary, but necessary for the purposes of establishing contact).
YES, I hereby consent to receive, to the email address and the phone number provided, marketing information on the products and services offered by INFONET PROJEKT SA, with its seat in Bielsko-Biala. The term marketing information includes, but is not limited to, information on promotions, offerings, news, price lists, as well as on promotional events, training, and other activities of INFONET PROJEKT SA, with it seat in Bielsko-Biala. The consent to receive marketing information and direct marketing using telecommunications terminal equipment and automated calling systems is voluntary and comprises the basis to process the data in order to establish marketing contact.

Questions?
We are happy to help.

Infonet Projekt SA

ul. Bystrzanska 94
43-300 Bielsko-Biała
+48 33 497 84 54, +48 33 861 11 08

Warsaw Branch
ul. Bakalarska 34
02-212 Warszawa

Sales Department

handlowy@infonet-projekt.pl
+48 33 497 84 54 ext. 26
+48 22 841 00 88

Technical Support/Helpdesk

serwis@infonet-projekt.pl
Bielsko–Biała: +48 33 497 84 54 ext. 40
Warszawa: +48 22 841 00 88

Professional Technical Support

Technical Support offering

To achieve that we:

Write to us and ask about technical support options

Questions? We are happy to help.

Infonet Projekt SA

Sales Department

Technical Support/Helpdesk

Questions?
We are happy to help.