Professional Technical Support

Use the services backed by the certifications issued by the manufacturers of the best technologies

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Technical Support offering

Our hardware infrastructure technical support guarantees:

  • raising SLA levels above the range offered by equipment manufacturers;
  • extending technical support coverage beyond the manufacturers’ standard warranty period.

Our post-warranty support also provides high flexibility. We customize the response time as well as the guaranteed repair time to match your company’s needs.

The support we provide to our clients includes ongoing maintenance of infrastructure, such as servers, SAN switches, storage arrays, and tape libraries. The quality of our services is best confirmed by numerous contracts and many happy clients.

Our goal is to ensure flawless infrastructure operation.

To achieve that we:

raising your equipment SLA;
post-warranty service with short guaranteed repair time;
technical support for servers, SAN switches, storage arrays, and tape libraries;
nationwide technical support;
PN-EN ISO:9001:2015 compliance.
Explore our offer
Do you need the perfect suite created exclusively for you?
Hardware service packs
Infonet Projekt BRONZE
Infonet Projekt Silver
Infonet Projekt GOLD
Faults reporting
5x8 (working days)
7x24x365 days
7x24x365 days
Phone consultations
5x8
7x24
7x24
Remote connection consultations
5x8
5x8
7x24
Guaranteed response time
8h
6h
4h
Guaranteed fix time
5bd
48h
24h
Onsite repairs
Tak
Tak
Tak
Hard Disk Drive Retention (HDDR) option available
Tak
Tak
Tak
REPAY option available
Contract with replacement/repair service subscription.
The parts are priced separately.
Nie
Tak
Tak
Periodic technical support visits at the client's request
Nie
Nie
Tak
Microcode upgrade service at the client's request
Nie
Nie
Tak
Spare parts in Infonet Projekt stock
Nie
Nie
Tak
Explore our offer
Do you need the perfect suite created exclusively for you?
Infonet Projekt BRONZE
Faults reporting
5x8 (working days)
Phone consultations
5x8
Remote connection consultations
5x8
Guaranteed response time
8h
Guaranteed fix time
5bd
Onsite repairs
Tak
Hard Disk Drive Retention (HDDR) option available
Tak
Contract with replacement/repair service subscription.
The parts are priced separately.
REPAY option available
Nie
Periodic technical support visits at the client's request
Nie
Microcode upgrade service at the client's request
Nie
Spare parts in Infonet Projekt stock
Nie
Infonet Projekt Silver
Faults reporting
7x24x365 days
Phone consultations
7x24
Remote connection consultations
5x8
Guaranteed response time
6h
Guaranteed fix time
48h
Onsite repairs
Tak
Hard Disk Drive Retention (HDDR) option available
Tak
Contract with replacement/repair service subscription.
The parts are priced separately.
REPAY option available
Tak
Periodic technical support visits at the client's request
Nie
Microcode upgrade service at the client's request
Nie
Spare parts in Infonet Projekt stock
Nie
Infonet Projekt GOLD
Faults reporting
7x24x365 days
Phone consultations
7x24
Remote connection consultations
7x24
Guaranteed response time
4h
Guaranteed fix time
24h
Onsite repairs
Tak
Hard Disk Drive Retention (HDDR) option available
Tak
Contract with replacement/repair service subscription.
The parts are priced separately.
REPAY option available
Tak
Periodic technical support visits at the client's request
Tak
Microcode upgrade service at the client's request
Tak
Spare parts in Infonet Projekt stock
Tak
Need more options?
Ask for a solution tailored to your needs.
Contact Us
Serviced devices sample list:
Lenovo System x servers
Lenovo System x3650, x3550, x3500, x3100, x3250, x3250, x3750, x3850, x3950
Lenovo ThinkServer
ThinkServer RD350, RD450, RD550, RD650, RS140, RS160, TD340, TD350, TS150, TS440, TS460
Lenovo Flex System Servers (Lenovo Blade)
Lenovo Flex System x240, Flex System x440
Lenovo Flex System Enterprise Chassis
IBM storage systems (Storwize)
IBM Storwize V7000 for Lenovo, IBM Storwize V5000 for Lenovo, IBM Storwize V3700 for Lenovo
Lenovo storage systems
Lenovo Storage V3700 V2 and V3700 V2 XP, Lenovo Storage V5030, V5030F, S3200, S2200
Lenovo Switch SAN
Lenovo B6505 and B6510 FC SAN Switches, Lenovo B300 FC SAN Switch
Tape libraries
TS3200, TS3100

Write to us and ask about technical support options



    After having read the Information Clause,


    Questions?
    We are happy to help.

    Infonet Projekt SA

    ul. Towarowa 2
    43-300 Bielsko-Biała
    +48 33 497 84 54+48 33 861 11 08

    Warsaw Branch
    ul. Bakalarska 34
    02-212 Warszawa

    Technical Support/Helpdesk

    serwis@infonet-projekt.pl
    Bielsko–Biała: +48 33 497 84 54 ext. 40
    Warszawa: +48 22 841 00 88